[prof]

Extremely unlikely.

The bottle could've broken at any point, even when picked, packed and handled by the company's warehouse team.

Great, will let you know how it goes.

Please do.

Okay, so the first order arrived, I sent them photos of the smashed bottles like they asked, along with the boxes etc. They then said that the evidence does not correlate with how they imagined it to look, so can't assist me any further. Not too sure what to do now, I asked them to escalate the situation with their manager.