[Jeejee]

And they opening investigations for socks?

Correct.

Under the circumstances, It's part of company protocol to assess the claim.

I just think they have some proof that they were in the pakcage.

If that's the case, they wouldn't waste their time with the Investigation - the claim would've already been declined.

If i buy air forces first should I do on this acc or guest? And can i use missing item on that? Beacause I think they gonna crosscheck with postal.