[johnnyboiog88]

So you told them you bought it from a store, right? Not through JBL directly?

Correct.

This is what they have said to me:

"If the product was purchased from a retailer or webshop, I advise you to contact the place of purchase as they will be able to advise you of your warranty options and provide you with a solution."

Did this happen to you? What did you say in response if they did, to get around them telling you to contact a store?

I just explained that I had to go through JBL, everything is a case-by-case basis and I was able to tell by the wording of the conversations I had with customer service that this was not a common occurence hence it was dealt with the way it was, I was just able to build up a convincing story and they believed it. I suggest you try the same.

The best way to learn in this game is through trial and error. I have tried and failed many times before I even discovered this forum.