[Andrea Bags]

I told the rep that police are refusing to provide a report, and they told me that they are unable to do anything unless they have a police report, even though it’s clearly not theft

It's a typical response from Amazon's representatives, most of whom fail to use common sense with claims that are clearly not associated with theft.

Did you use real or fake details on the account?

Can I ask why it would matter to file a police report under a fake name as it can be done online? Also I’d like to know would they even realise if you give a fake police reference number?

They contact the police department.