[authzx]

Hi, sorry for not replying earlier

Which email addressing are you communicating with?

I’ve been using live chat, but judging by your message I’m guessing I should be using email? And if so where should I email? Thanks

Usually when they "escalate" something, it's a department that doesn't use live chat or call that gets back to you about your issue.
Try Jeff@Amazon.com and see what they say, that should get you to higher support.

Thanks for your advice, I sent them an email but unfortunately I never received a reply

I’ve been using live chat, but judging by your message I’m guessing I should be using email?

All this time I thought you were communicating via email.

Don't use chat when escalating claims. Shoot off an email to every department until your Issue has been attended to.

Sorry, this is completely my bad. At least I know for the future, thank you

Anyhow, I got my friend to file the police report since the order was in his name, and earlier today I submitted it. Hopefully everything goes smoothly now. How long should I expect to wait before receiving an email back from Amazon?