[elemenowpee]

I spoke with the rep on the chat and said that no Watch was present when I opened the box.
He then said I need to file a PR for them to further investigate the claim.
I clarified that I received the package but the Watch was missing but he still said something in the lines of “we need the PR to move action against the carrier since the product left the Amazon warehouse without problems.”
Should I just go ahead and file a report or should I take another approach?
Thanks again

Too late to take the DNA approach. You could file a PR or try FTID.