[ABC157PLM]

The manager called me today and said nothing in a mixer would be harmful enough for you to throw it away

Nonsense.

The manager Is not In a position to comment on the ramifications of a faulty electrical/mechanical product. Ask him/her to read this, with specific attention to the following details.

Never try to put out a fire or flames with
water: turn off the appliance and remove
the plug from the socket and smother the
flames with a fire blanket or other
appropriate cover

Then kindly accept an apology.

and has asked for pictures or a letter from the waste disposal team.

The operative word Is "or", hence you can provide either of the two requests.

Photoshop an Image and send It.

She said this is what Smeg themselves have told her. She also said that I can do either option but can not really guaranteed a refund without the product being returned. Is this legal if I send proof of disposal? or is there anyway round that response?