[BigDig101]

Hello guys, I tried to DNA and iPhone 13 Pro Max from apple directly. It was same day delivery with Uber Eats. As soon as it got delivered I hopped on live chat to DNA, after a day's investigation I was declined the refund and got an email saying "We have received an update regarding your inquiry. Our carrier has completed the requested investigation, and no further action will be taken by Apple." I had contacted Apple about it and they had told me that I would have to file a police report.

I've done a couple refunds off of Amazon with 100% success; first time doing Apple I've been declined. I'm not sure what to do now, any pointers would be appreciated.

Thanks!