[peakyfblinder]

I hit them for 3.5K recently.

As a matter of Interest, what was the Item and which method did you use?

Clothes and Shoes, around 25 items. Paid a boxer to do FTID however the parcel stopped moving after being processed by the Carrier. When it did I contacted the carrier and they had said they are unable to locate the parcel and will start an investigation to locate it. Upon that I contacted Nike and had them investigate with the carrier as well.

Nike sent me an email a few days later concluding that the parcel is at their receiving center and the parcel was empty and therefore they wouldn't take any further action. Right after I contacted the carrier and asked about the whereabouts of the parcel, carrier informed me its at their facility and they were unable to deliver it. I asked them to send it back to me and they said they would which they never did, so I was correct to assume they dont know where it is.

I responded to nikes email and had them reinvestigate as they lied that the parcel is at their receiving center since it doesn't show on tracking to have moved there and the carrier said its at their facility. I acted innocent and wanted clarity in as of to what had happened. Again a few days later they emailed me that the reinvestigation has been concluded and no refund would be issued as they have confirmed with the carrier that the content was missing and that be the end of the story.

I found their wording to be poor, when i called the carrier the agent told me they couldn't deliver it because the content had been removed lol - I used that and responded to Nike again explaining in steps how the tracking shows I dropped the parcel at this date, it got scanned on this date and processed on this date , since then it was at the good hands of the carrier. I Informed them the agent had said "content had been removed" and further explained that even if I had sent them an empty parcel which by the way is not true, it's got nothing to do with the carrier. Their sole responsibility is getting the parcel from point a to b - I said they failed in explaining to me why they did not just simply deliver it as this is what they are supposed to do. So if it did get scanned and processed as tracking shows, why did they magically decide it's empty and we're not delivering it ? Empty or full they had to deliver it to you. So whatever happened to its content happened under their care which is why they did not proceed with the delivery.

After this email they said nothing more and simply issued the refund.