[2ndround]

You might be surprised about the outcome.

Are you saying the person(s) at reception will support the OP's claim of not receiving the package?

@ip4ckedlizzie , any updates?

How rare it is that the investigations get denied because they are signed by someone else.

Of course you never know, couriers can show up.
Once even for an EB claim which didn't really make sense as they wanted the box...