[mothered]

Does that matter? Isn't it too heavy for EB in any case?

Evidently It Is, hence I'm trying to establish If the OP did In fact claim It as such and If so, we can look at other alternatives to keep the claim active.

Yes, nothing was inside the package

It's too heavy for the EB/missing Item method.

If the Investigation Is thoroughly assessed by cross-checking the consignment against the carrier's manifest, your claim will be declined.