[chairkid]

You've purchased the GC directly through Amazon, correct?

yes directly from amazon.it

Then they (Amazon) should be handling your claim, and not telling you to contact the game developers - It was not purchased through them.

Tell Amazon to open a claim.

i talked to the op again and said what you told me, he sended me to a girl op and tried to use the trick of my son etc. but didn't work then i sended her a screenshot with the ticket edited with inspect and told me to wait a day so she can contact some special op and solve this problem, probably they will contact the game devs and check