[Nabeshin]

I can confirm that ordering form a different country's Amazon store bypassed the OTP, and even if it was literally the only order i did there (except a small item 4 gears ago) I succeeded since all the Amazon accounts are "shared", you can actually use the same mail and password for every one of them

Very valuable information right there! Thanks for that. Out of curiosity, what value bracket where the successfully SED items in?

---

I believe that they may not issue a refund without photographic evidence, given the value of the item.

I wish all SEs were this simple.

Stating the absolute obvious, Photoshop It.

It would also be possible to use a lighted cigarette as a smoking prop under the laptop as evidence.

Based on the information @Nabeshin provided, my plan is now to
1. Order the item from a different region Amazon site and bypassing the OTP
2. Claim DNA.
3. If the claim seems to fail for some reason, I would close the case saying the neighbors had it or something. Then proceed to hit disposed of the faulty item with faked photographic evidence.

What do you think?

My SE was just below 2000€, very aged account with hundreds of real orders (on my country's website at least, but since they're shared it's fine)

If the DNA fails you could attempt the disposed item method but I'd kinda bail, return it for a full refund and try again at a later time

It's hard for a non-OTP DNA to fail though, as long as you keep insisting that you never received you'll get it eventually