[Leonidas76]

The response is the following: I apologize for any disappointment you’ve encountered with your recent order missing item. We want to make sure that you enjoy the items you purchase from us and receive them in a timely manner. I will need to take a closer look to see what options are available for you. Typically, this can take up to 5-7 business days and then someone will reach back via email out with a resolution.

So I guess I have to wait now.

They've opened an Investigation.

If you don't hear from them In the said time frame, get In contact and ask where your claim stands.

The refund is processed, money will be credited within 5 business days. Easy SE, another success. Once again thanks for the help Mothered, you don't get enough credit for the work you do!