[mothered]

The response is the following: I apologize for any disappointment you’ve encountered with your recent order missing item. We want to make sure that you enjoy the items you purchase from us and receive them in a timely manner. I will need to take a closer look to see what options are available for you. Typically, this can take up to 5-7 business days and then someone will reach back via email out with a resolution.

So I guess I have to wait now.

They've opened an Investigation.

If you don't hear from them In the said time frame, get In contact and ask where your claim stands.