[LawDogUSA]

This has happened a few times, I would never stop until you get what you wanted. These big markets are doing this on purpose, don't quit at all, they log you out, go right back on, and get someone else, get their answer, and keep going, and going............"I (you) ordered and paid for it, they shipped it. I am not responsible for their mistakes, they don't get to steal my money, that you provide to the bank and the bank provides to the seller/merchant. Thats all their stuff, and their responsibility."

Get what I am saying?

You ordered, paid, and didn't receive. I would never let them take something from me, keep at it as best you can, I would file, contact, email, chat, repeat.... can't let them just take something, you paid for, and I would not give up. Your bank is your bank, simple facts supporting your claim and do what the ask, if not switch banks, if possible, but keep that claim with that bank. They said, "Well Best Buy said?" Excuse me, oh big market pays you off to steal my stuff, and my money........remember, that's Your bank, not Best Buys. Don't lose your cool when speaking with an actual person, being as nice as possible, works better human to human.

Since its your first time...confidence, technique, persistence, plan, plan for the opposite of what you want.

From reading the posts, you are in the gold my friend, may take time, but don't stop now. You have excellent advice in the above posts. No quitting and win this thing. Then learn, evaluate, and grow.

You got this!

G