[Datswansguy]

Judging by their previous replies as well as this, I also believe It Is your account that's caused significant complications.

You have the option of returning the Item as requested, then reordering on a totally different account, and SEing It with another method.

Got it, I’ll just return it normally then.

I have a few questions about opening a new account if it’s ok. I’ll change every detail I can, but does this have to include surname?

With the address, I’ve read that I can just shuffle it around? E.g. ‘16, John smith road’ could go to ‘No 16 John smith road’ or perhaps ‘16A John smith road’. Would this be enough?

Also, with the card, I’m not sure how to go about changing that. I only have 1 account at the moment. Should I open a new account at the bank, get a VCC, report my current card as lost/stolen, etc? I’d be grateful for any advice you could give regarding this.

I actually have another card with me, but it’s linked to the same account - does this actually count as a different card? I tried using it on Uber eats for a different account, but it claimed that I’ve used it before so assumed they were viewed as same by businesses.