[Datswansguy]

Yes, you've asked the claim be escalated a number of times, and they've failed to comply.

They're obligated to review the claim on request.

Got it! I requested another escalation in addition to copies of the evidence, and mentioned how they’ve been purposefully ignoring me (which I could spin into a “CS do not value me or my option” type story). I guess we’ll find out what they decide todo soon - furthermore, I said that I’ll chase up escalation through a different route, if they would not help me.

They're expecting the return of the correct Item, In your case, the wrong Item, so It will give them reason to check It when received.

Got it, if I do return it then it’ll be a legit return. I’ll save the strips for another time .