[Datswansguy]

The escalation team exists for a reason - to handle claims from customers who're unhappy with the original decision, so on request, It must be escalated.

Looks like it wasn't escalated after all:
"Thank you for writing.
Your return for the order ~~~~ contained ~~~~~ instead of the original item.

Our records show that the order was complete and in proper condition, and the correct item was in the package when it left our fulfillment center. In addition, the carrier has confirmed that the parcel was intact and undamaged when it was delivered to you.

Accordingly, we cannot issue a refund for this order until we receive the correct item. Return the correct item to us if you would like a refund."

It's the same answer that i received before from the account specialist, so i assume it hasn't been escalated yet. Should i keep pushing for it? It's been 3 times now, and they haven't provided evidence either.

On a side note, I have some of the sealing strips. Would this be too late/suspicious to use the sealed box method?