[Datswansguy]

What you've said with your account's transactions, does not correspond with Amazon's findings. At least see If It can be clarified.

And so the saga continues, turns out that it wasn’t an account issue after all:

“ I am sorry to hear about your experience regarding the email you received..

I understand that you would like to escalate this, however, all Amazon account specialists are trained to find the best possible resolutions for our customers' issues.
Your return for the order ~~~~~~~ contained Basic and Little ~~~~~~~~ instead of the original item.

Our records show that the order was complete and in proper condition, and the correct item was in the package when it left our fulfillment center. In addition, the carrier has confirmed that the parcel was intact and undamaged when it was delivered to you.

To protect our employees and customers, we have disposed the incorrect item/mistaken returns as per our policy.

Accordingly, we cannot issue a refund for this order until we receive the correct item. Return the correct item to us if you would like a refund.”