[Datswansguy]

More nonsense.

If they cannot be of help, why Is there an escalation team? They're obligated to review the claim In an Impartial and unbiased manner.

I think they were referring to the customer service team, rather than the specialists. Even so, why tf is a CS rep even responding, when it should only be a specialist.

I was about to press on with the claim, but I did have a thought. This phrase of the latter email is what I’m trying to get around now:

“ We closely examined your account, any related accounts, and your order history to ensure that any decision regarding your account was made according to our policies.”

I was thinking that this could be a few things. Firstly, could they relate my friend’s account to mine? My phone has been on the same IP a couple times, but I don’t think Amazon was open at the time.

Secondly, I searched through quite a few phones (for the replacement phone) on my account before I performed the SE - could they see this and correlate it to me buying the android phone on a different account?

Lastly, I got someone I knew to try and SE an iPhone 13 a month ago. The order was made in nov, and his SE attempted early December. However, it didn’t work and I ended up just returning it legitimately (got the money back in my account on dec 23rd).

I guess I won’t know the issue until i press them for it (if their claim was even legit anyways), but should I change my attack vector to account for these 3 possible scenarios?

Once again, thanks for your advice