[spennacchione]

Now they send me a message where they told me  to fill something like a "hand-written and signed letter of honor" where i have to write that the item is not arrived, then they will send it to the delivery company.

So if I understand well that's not a "police report" but something similar but not close. Btw, I'm going to do it,,,any advice? Just fill it and go ahed?

It's not a PR.

Find out whether It's an affidavit, statutory declaration, or Internal company document/release from liability form.

Okay, strange question time...someone called from courier, they told me "we have to reach the guy who was deriving that day, if he finds the package he'll take it to my home, if not someone will give me money back". And that's okay, i was thinking that was just the stage of the "internal investigation".

Then i just asked "okay, i hope you'll find it" and she replied "courier'll do anything in his capability, because if he didn't find the package he'll pay by its own".
Now is this true? Are they lying to me?
I mean I've read everywhere that they don't have to pay by its own and so i'm a bit concerned, i just don't want that a single person (and not a big company) should pay for it...
Let me know pls.