[Danxamps]

   

It's too heavy for the missing Item method.

You can opt for the DNA, wrong Item received or If the packaging Is suitable, the sealed box method.

Yes I have, on Items within the EB's weight bracket.

Just seen this and I was wondering what the weight bracket is

In terms of the EB/missing Item method, a maximum weight of 120 grams.

Is there any reason why EB doesn’t work on items heavier, also is it the weight of the box (eg aipods packaging box) or just the item itself (airpod case and pods)