[mothered]

they suggested I send it in for repair when I claimed the monitor was broken.
I replied by saying the monitor was brand new and I shouldn't need to repair it

^ No.

At this point, you should've used the disposed of the faulty Item method, with the Intention to circumvent the return. Always plan your SE In advance by evaluating every possibility against the nature of the Item. At any rate, given you've said the monitor Is broken, the method can still be used - the unit started smoking or caught fire a little while after your last conversation with the rep.