[mothered]

For anyone wondering I did go on the chat support option and claim DNA on 13/15 items that got delivered together, this has to be escalated to a higher party since “it was over $100 USD” but surprisingly the rep just refunded one of the other items in the order for no reason without being asked, this may end up better than expected. The way my rep refunded me with ease makes me think any order under 100 is pretty much 100% instant on a DNA claim. Will update as my case develops

surprisingly the rep just refunded one of the other items in the order for no reason without being asked

^ That doesn't happen too often at all. Well done.

We shall await their reply.