[Akoz]

ive spoken to them, they are saying they contacted the courier to start an investigation, for DNA

It's typical for the DNA to trigger an Investigation.

It's not a certainty, but they may also request to file a police report. Please reply when you receive their response.

they are still "investigating", i now think DNA shouldnt be used if there is tracking imo, but its a lesson learnt,

At the end of the day without photo evidence of delivery or OTP or even signature, there is nothing to confirm you received it even with tracking information. Just last week I saw an article about a Hermes Delivery driver caught throwing parcels into a field out the back of his car because he couldn't be bothered delivering them haha. anything can happen