[mothered]

Great I saved a copy of my live chat converdations kept a note of my phone call times.

Chanced my luck one more time with live chat I was assured again don't worry it's the process. My money is save.

I was also given another £5 giftcard.

I will leave it now and wait.

Good to read you've saved all communications.

It's all systems go, your refund Is forthcoming.