[pilsnreer]

Is it advisable I wait until the investigation on the AirPods is over or should I just do it now?

Tackle the headphones now.

Although It relates to the same order, there's two separate claims In progress, therefore one won't affect the other.

So I contacted them via chat again, and the same thing happened but I asked to escalate my claim and so they did and then they asked if it was damaged during shipping. I said I don't know but the product never worked upon arrival so it may have been a shipping error. She said to contact the manufacturer and to send a correspondence through email back to Amazon verifying that the warranty won't cover the headphones.

I don't know what to do at this point lol.