[jamest101]

You mean "the wrong Item", and not the missing Item.

What their systems show Is one thing, and what happens when Items are physically picked, packed and dispatched Is quite another. 

I get that, but the timeline of events for this order would literally be impossible. The mac is being delivered today, I haven't even ordered the paper yet. So when I do, they will see the paper was packed on the 12th November yet ended up in a box that was delivered on the 11th?

Physically impossible no as the paper would need to be have been in the warehouse on when 12th when it was packed thus impossible to be in my box as it was already delivered?