[fi3ld]

I think i have to write them from an outlook or mail.ru "Bratishki" Store in this case. Explaining to them the situation.

Do exactly that.

You know what the message should contain, so please reply with each response received.

"

здравствуйте,
We sincerely apologize for the situation with a client of ours, he mentioned that he has a case with you with the number 211024-001309.
Unfortunately, he got a manufacturing issue with the DeathAdder Pro V2 that he bought from us and we don't have such a product in stock anymore. And between us, we're closing our store soon because taxes are raising in Russia and with the new COVID-19 restrictions they're closing our store for a long time; so it won't be profitable for us to close our income source and pay high taxes. Therefore, unfortunately, we won't buy more products because we're selling the last ones we got and we're closing. We didn't want to disappoint the customer, that's why we professionally asked him to return to you hoping for a common mutual understanding and respect of a long-term relationship.
The customer explained angrily to us that you sent them to us, but there’s nothing we can do. It’s the owner’s decision.
We've been re-selling your products since 2017 and the times we got warranty claims about them can be counted on fingers, so we respect such quality.
If you can't proceed with his claim, we can produce a discount coupon although we don’t think it might be satisfactory for his customer’s expectations.
We appreciate your understanding.
Bratishki
"
Sent from inbox.ru as the store
Appreciate your interest brothers ")