[mothered]

Absolutely, that's why I asked where the driver left It.

If the package was dumped at a place other than the specified location, the carrier Is liable - as It was done via his own volition.

My thoughts exactly.

The fact that the driver did not comply with your request, Is enough to shift the responsibility on him/her, as well as justify your claim for nonreceipt of goods.

Wait for the Investigation to complete and If need be, mention the above.

Perfect, thanks for your help. I will be sure to come back and update you with the outcome.

You're welcome.

We shall await their reply.