[Pudada]

What exactly did they state that suggested they will not process the refund?

This was their email, I’ve looked online and they send to to loads of people (guessing people like me, who didn’t do things ‘properly’) and also genuine people who’s seem to return more than the average person.

Hello,

After an assessment of your account, we've made the decision to not issue a refund for your claim.

It’s very rare for issues with orders to occur and ASOS have therefore made the decision to not accept any further orders from you.

In order to take this further, we recommend contacting your payment provider to dispute any lost funds.

Your payment provider may be in touch with ASOS and we'll be able to provide information regarding your account to support their investigations. Once they're happy this is a genuine claim, they may refund your account. In the event further orders are placed, they'll be cancelled.