[fi3ld]

"
Hi, Djardi!


Good day!

Thank you for contacting Razer Technical Support.

My name is Nae, one of Razer Subject Matter Experts and I'll be the one who will further assist you with your concern. We hope that you're in good health.

Based on the problem description that you’ve provided us, it says there that you’re having issues with your Razer DeathAdder V2 Pro which is not working with your Valorant.

We are very sad to know that you’re having issues with this. We would like to apologize for the inconvenience that this has caused you. Rest assured that we will do our best to help you with this.

For us to proceed, please provide the following information below.

Serial number: (Located at the back of the device)

NOTE: If you no longer have the box and your device is registered to your RazerID, please provide your Razer linked email address.


Please let us know more about what happened. A little more detail of the issue would be very helpful.

• When did this first occur?
• What happened prior to this issue?
• Is there any physical damage to the device?
• Did you do any software updates?
• What have you done so far in trying to resolve the issue?

If possible, please attach a short video that shows your device's issue.

To ensure that your computer system is up to date. Kindly provide the information as follows.

Type in "winver" on your search tab and gather the information for Windows Specifications.
• Edition:
• Version:
• OS Build:

Open Synapse software and go to Settings and click "about"
Synapse
• Synapse Version:

Also, we would really appreciate it if you can fill in the following information, and send it back to us. It will be used later on.

Phone Number:

Street Address:
City:
State/Province:
Postal Code:
Country:

We will also require a receipt. For products purchased from Amazon, Best Buy, and etc., we need a PDF file of the receipt. To get the PDF file, simply:

1. Open a Google Chrome browser.
2. Go to Your Orders.
3. Click View Order Details next to the order.
4. Click View or Print Invoice on the top of the order summary.
5. Press CTRL + P, change the destination to PDF and click on the Save button.

For purchase from a local store, we will need a photo of the physical receipt. For purchase from our Razer store, we will require the order number.


Please keep us posted by responding to this email. For immediate assistance, you may also chat with us at https://support.razer.com/contact-support/?c=us

Please take note of your case number 211024-001309. We appreciate your patience and understanding. Please stay well and healthy.


Looking forward to hearing back from you.

"

I will answer with
"
Hello Nae,
Thanks for fast and clear response,
I apologize maybe i didn't explain correctly, i mentioned that the mouse stopped working at all not only in VALORANT..
if you read all my message i mentioned that it doesn't light up at all and i tried it on different computers but no results.
It was very weird and embarrassing i had to work for additional hours and eat crap to get the throne i dreamed about months and months.
Serial Number : (S/N + pic)
Unfortunately i threw the box after unboxing everything i didn't expect such an error especially from the RAZER mouse >.<
-It occurred exactly a week after i opened the mouse and i installed all the setup
-I installed all the setup of PC it was like an orgasm, a real orgasm and everything seemed to work; The mouse was in a perfect state with colors and everything but i didn't have time to configure it and link email address to Razer... , i had to close the PC for a week for finishing the job and quitting. I worked for the last week waiting second by second when it's gonna finish, after it finished and i got my holidays. I went like a 5 years old kid running to the computer, turn it on and surprised that the mouse doesn't even turn on though i left it in a perfect shape and nobody and nothing could've touched it.
-No physical damage from outside (from inside idk)
-I tried all troubleshooting methods and tricks from the internet and updated everything and re-installed the windows,
reinitialized the BIOS,... But none of that has worked
-I mentioned above, i tried every possible solution on the internet but it still doesn't turn on i tried on different computers as i said but nothing..(
Here's the video ( I send corrupt file)
Edition: bla bla
Version: blabla
Os Build:blabla
Synapse:Blbla
phone number and other info : blabla
receipt (i got a receipt from a local store)..
"

@mothered what do u think boss? clean?