[fi3ld]

They answered
"
Dear Djardi,

Thank you for your reply.

Unfortunately we need to be able to visualize the product to replace it.

That's complete nonsense. They obviously have no Idea what the term "visualize" means.

It's defined as making something visible, or have a mental Image of It. You've done exactly that, as per their request below - namely providing them with "the digital Image of the product".

We kindly request the following details so that we may proceed further with your case:
- Digital image of the product with the case number 33771355 handwritten beside or below the given product

Given that's precisely what they've asked you to provide and you've complied with their request, there's nothing further required on your end.
Be sure to bring all that to their attention. I'm predicting they'll ask the products be returned, but It's not what was Initially asked of you, so remain adamant that you've fully complied with every request.

I'm going to re-send all the pics with this reply
"
Hello, What the hell is that supposed to mean? "Visualize" ? Are you being serious right here? Do you have a definition for the term you just used? Because i don't really feel it.Such a disappointment and a real mess,i don't want to accuse the company maybe it's just one technical support guy who ruins its reputation. So if you may please let me talk with another person.So the pictures i sent were audible for you? You see with your ears? Or you need to visualize them from another galaxy ? What's this nonsense? I really feel being in a kindergarten here, treated like a kid and dealing with kids.Your bad service completely ruined my birthday and almost a relationship with a dear person, then when i contacted you with good intention to fix it and putting all my hopes on the fact that i admire your quality and used your products for almost all my works and all my close-to-heart works you didn't even have a piece of empathy to understand the situation and you went with suspicions, i said okay it's professional side of the company i admire it and i sent  what you asked, i had to lie on my friend to go snick around and look into his old stuff to bring you the receipt you asked for. As for the product, i asked to stay in his house for the night so i could check his travel bag and luckily found one of the ruined product. I pictured the packaged product, i opened it and tested it and pictured it, then took the picture you asked with the case number you asked.
I sent you everything you asked for and everything i can from my side, what can i send you more???????!!!!
What's needed to be visualized here i don't really understand, do you make sense of your words? You didn't even write something with effort, "We don't visualize, go screw yourself", is that what you call a "Customer Support" ? What's wrong with the freaking world? there they screw me up, Here you screw me up !!! This matter is really making me lose nerves and feel really regretful for all the years and the words i wasted your ink with.Here you go again, these are all the visuals you asked forand please let another person take my case, a person who's able to frame what he means or at least give some effort to explain it.
Best regards, 
Djardi
"

Does it show "losing nerves" from only the (client) side, or somehow it shows also from (SE) ?