[bapexsupreme]

Should I try contacting bestbuy again

Yes, do exactly that.

It's been around a week since your Initial contact with Best Buy, which Is ample time for them to have at least some Indication of where your claim Is heading.

What if they still deny it? Never been in this situation before and the account is aged very well with tons of purchases this past couple of months and this is the first time I've ever done bestbuy.