[dontgiveafuck]

@dontgiveafuck, please keep us updated as developments unfold.

Yup, filed out the incident report, they sent a generic "

Hello,

Thank you for providing us the incident report.

I have taken your comments as a feedback and we will work on it so that such incident is not repeated in future.

We continually monitor the service provided by our carriers and take complaints of this nature seriously.

We realise this incident reflects negatively upon Amazon.co.uk and the feedback you've provided will be used in reviewing the service provided by relevant department.

Thanks for taking the time to contact us and to bring this to our attention.

I have now requested a refund of £59.99 to your payment card.

Please allow your bank 5 to 7 business days to process it. Please be informed that this is the maximum time limit we ask you to wait.

Should you need any further assistance please do not hesitate to contact us via https://www.amazon.co.uk/contactus ;and we will do our very best to help you.

Please stays safe and have a good day.
"
and I got my refund email ( We are writing to confirm that we are processing your refund in the amount of £59.99 for your Order) next day!