[mothered]

Their support Is contradictory throughout the claim's evaluation.

First they've said that they require the device and without It, your claim will be declined. And now there's no mention of the device, but rather purely a request for the disposal documents.

However, without an opportunity to inspect the involved product, HP is not able to evaluate the reasons for the product's failure, assuming such a product failure occurred. Without an evaluation, I cannot provide any sort of resolution or compensation.

I do request documentation regarding the disposal of the device. If you are able to send me copies of those, I will be sure to get them documented on our side and will address them accordingly

Do you think sending a corrupt file is the best next step?

Notice how he's mentioned (above) "If" you are able to send me copies?

He's not directly Indicating that you "must" send them for the claim to proceed, so begin by saying that you don't have the documents from the fire department and leave It at that - don't go Into any detail. He may well approve It without the documents, but If not and he's adamant that they're needed, tell him you've contacted the officer In charge of the fire department and you have them on hand.

Use the corrupted file method thereafter.

And also is it strange of him to ask for my address? I was thinking maybe it's a good sign cause if he isn't going to approve it to send me a new one why even ask for my address?

Was there a discrepancy with your address on the account at any point?

If not, because your claim has gone through so many hands, his Information may not be up-to-date, hence the request for your address.