[RiskyBee4917]

Sorry for the late reply! Just got a replacement phone and broke it two days later so it's been a week   

Okay so I had replied to him right before I broke my phone and his reply back is the following;
"
I appreciate you taking the time to reply with more detail to the situation and providing the screenshot that you did as well. I greatly appreciate that.

I want to take a moment to apologize for the lack of knowledge of this case. Your case has been escalated through HP Support due to the nature of your claim. My team and I are the only ones who handle these sorts of claims for the North American continent. Regretfully, that means some information can get lost in translation on the way up. I will be sure to have the email you sent, as well as the call recordings regarding your case reviewed so we can correct our processes and apply coaching where needed.

However, I do request documentation regarding the disposal of the device. If you are able to send me copies of those, I will be sure to get them documented on our side and will address them accordingly. It also does not look like we have a good physical address for you on file, so if you could please provide that as well, I’d greatly appreciate that.
Thank you and I look forward to hearing from you,"

Do you think sending a corrupt file is the best next step? And also is it strange of him to ask for my address? I was thinking maybe it's a good sign cause if he isn't going to approve it to send me a new one why even ask for my address?