[mothered]

As of right now still no reply back from bestbuy should I try messaging them again or just wait?

Investigations take time to assess.

Your last reply was less than 24 hours ago and the timezone Is equivalent to one business day, so I'd say to wait at least another day.

For the credit card dispute I got an update both of the items is currently being disputed so i have a provisional credited to my account and they said once it's done they'll let me know the status.

This Is adding to Best Buy's delay In response.

Your credit card provider will be currently requesting and collecting Information from them pertaining to your claim, which can take a while to sift through all the relevant details.