[mothered]

I just replied back with some of the key points you posted so I wait for a reply back or talked to a different representative ?

Wait for their reply.

Most likely they'll remain adamant with their ridiculous decision, but we'll wait for their response and take It from there.

Also when I disputed it with credit card I sent them screenshots and transcripts of all the employees I got in touch with that initially offered me a refund or replacement.

Well done.

That certainly provides solid support to your claim.