[mothered]

Ok will do

Good to read.

Please keep us updated as developments unfold.

Just Received this

Thanks for providing me your information. I've submitted your claim for approval.

Once we have evaluated your claim, you'll receive an email with further information.

Please note we may have to recover the defective product as part of the RMA process.

I've submitted your claim for approval.

For the above reason, It seems like they're simply processing your claim - which Is a good sign, namely due to their mention of "approval".

The next course of action (If any) will be based on their response.