[zahiro]

That's totally unacceptable.

Tell them that their response to your complaint, Is a mandatory requirement as part of their claims assessment that cannot be Ignored under any circumstances.

Respond with this:

"I've received the package as per Its original condition and without any signs of tampering whatsoever, so If you suspect It's compromised by theft, It did not occur whilst In transit and when received at my premises. As such, what relevance does your suspicion have to me as the buyer?".

I'm slowly losing strength because I've been fighting them for over two weeks and I'm thinking about returning the item to them. Everything you told me has already been given to them, but they still stick to the PR. The consultant in the chat yesterday did not even answer my questions just pasted a 7! times in a row the same formula despite asking for an answer to the question ... Apparently he contacted his supervisor and it was recommended to him ....

This Is expected with stubborn reps and as an SE'er yourself, you need to push them to their limit which you haven't done so as yet.

Reply with what I've mentioned above and await their response.

Can i hit you PM with chat history?