[zahiro]

They said that they need PR becouse of value of item.... I don't know, I told these dumbs chatreps that it's not a theft-related incident but they still insist on PR. He pasted me this PR formula 5 times....

The error Is clearly on their end which releases you from liability, so the Item's value and the PR Is completely Irrelevant.

As per below, demand they respond to your request, and ask why It's been completely Ignored.

I contacted the Consumer Ombudsman, who instructed me to write a complaint about the non-compliance of the goods with the contract and the delivery of the goods in an incomplete state, but amazon ignored it

They ignore my inquiry all the time why they ignored the complaint. The rationale for the police report, according to them, is: "On the basis that it is suspected that it may have been compromised by theft."