[mothered]

The claim was for almost £3000 and he did a claim previously on the same account. That's why.

^ Precisely.

@thebestser, this Is a prime example of what I'm referring to In my previous post pertaining to high value Items In the thousands of dollars. Regardless of who the company Is, the claim will be assessed In greater detail, as opposed to an Item valued at only a few hundred dollars or so. As such, the probability of failure Is significantly Increased.

so his tracking stated returned, why did paypal deny his claim ?

Pretty simple- they wanted to be absolutely certain that the Item was "physically" returned.