[mothered]

I switched out new base stations with my old ones and returned the unit
I go to chat today and wondered why I wasn't refunded only to get a MSG back saying I returned a heavily used VR in correct item packaging

That's not how the wrong Item received method works.

They're expecting the return, so evidently they'll most likely check It and Identify It's not part of their Inventory. In a nutshell, the method's objective Is to return a stock Item of theirs (purchased on a separate account), hence when they scan It, It will come up as their product. As such, they'll assume they did In fact dispatch an Incorrect Item and Issue a refund thereafter.

To rescue the SE and given you've purchased from Amazon Warehouse Deals, tell them you've returned what they've originally sent you. They offer returned/used/refurbished goods, so as far as you're concerned, you've purchased someone else's (used) return- which justifies the service they offer.