[qEpsilon]

they then replied saying they must see the video and to upload it on google drive.

Use the corrupted video method and keep persevering throughout the entire claim.

i sent a 3 min video now with the serial number and issue and stuff, they still  asked to send another video showing even deeper into the issue lmao. Apparently many advisors arent replying today, this rep defo must love her job if shes working today and then continues to ask for a million vids/pics/pops.