[mothered]

Hoodies and shirts.
DNA

Did they approve It there and then, or did It Involve a few questions and requests?

The only thing they wanted was, quote :
. Thanks for letting me know you have checked everywhere for your parcel and that the address on your order is correct.

So that we can investigate this further, please also read through the statements below and reply to confirm that you agree with all of them.

- I can confirm that I have checked with those within my household who may have signed or received the goods on my behalf, and can confirm the parcel has not been received.
- I have fully checked around my property and have not located the parcel
- I will inform you immediately if it arrives.
- I agree to co-operate with Loss Prevention and/or the Police in the event of any investigation into the missing items.
- I confirm this declaration is true & accurate in all respects.
- I understand that making a false statement could lead to prosecution

Please note, your name and tracking number will be shared with the carrier in order to investigate and process this claim.
(That's it)    I just replied with : I accept.

Thanks for providing their correspondence.

Did they actually open an Investigation?