RE: John Lewis or Currys 03-07-2021, 09:37 PM
#6
Heres my experience with both companies.
JL -
Wouldn't EB them at all. Will fail.
Wrong item - Good method i think, they will investigate a little. But will offer the option to resend for return of the wrong item. (Will bill you if you dont return!)
Currys -
Wrong item - Works.
EB - Works
If using paypal (which you should, so you have another safety should the refund fail with the retailer), always start with going to currys direct. It will be a lengthier process, but the end result will be the same, they'll ask you to send the item back to them (if using wrong item received) - this way, you basically protect your paypal account from having too many claims.
JL -
Wouldn't EB them at all. Will fail.
Wrong item - Good method i think, they will investigate a little. But will offer the option to resend for return of the wrong item. (Will bill you if you dont return!)
Currys -
Wrong item - Works.
EB - Works
If using paypal (which you should, so you have another safety should the refund fail with the retailer), always start with going to currys direct. It will be a lengthier process, but the end result will be the same, they'll ask you to send the item back to them (if using wrong item received) - this way, you basically protect your paypal account from having too many claims.
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