[holio2k]

Say you bought it used or on Ebay or something like that. You're gonna need a receipt. They are probably going to ask for photos or a video of the device with a ticket number and the serial of the device. Sometimes they ask for a video to show the destruction of the item, sometimes they don't.

I got replacement for a Logitech G903. Bought a legit one, registered on the Logitech homepage and told them it was broken. They told me to return it to the store where I bought it. I just replied that they said that I should contact Logitech instead.

The asked for video of the mouse with the sn and a ticket number. Later they sent out a replacement. I already had a legit receipt so I used that one. I was not asked to return the item to them just to go with it to a recycle center with it.

Then I did the same procedure with the store and they sent me a new one without asking for nothing basically.

I guess it comes to luck and the agent you're chatting with.