[mothered]

They sent me a photo with a timestamp, showing the items being packed.

That well and truly concludes that cameras are In use.

Thanks for sharing your experience. No doubt It will allow members to make Informed decisions when selecting methods.

[db8803]

They sent me a photo with a timestamp, showing the items being packed.

That well and truly concludes that cameras are In use.

Thanks for sharing your experience. No doubt It will allow members to make Informed decisions when selecting methods.

thank you for your reply it is much appreciated

[mothered]

I've used the missing item method, but they did not fall for it. 4 items with total weight of 4.2kg, but the item I said was missing was around 0.400g.

Wasn't the evidence contained In the CCTV camera footage the reason why your claim was declined, Irrespective of the weight?

Do you think i have any chance winning the PP dispute?

That depends on your answer to the above question.

[db8803]

I've used the missing item method, but they did not fall for it. 4 items with total weight of 4.2kg, but the item I said was missing was around 0.400g.

Wasn't the evidence contained In the CCTV camera footage the reason why your claim was declined, Irrespective of the weight?

thank you for your reply it is much appreciated

[mothered]

Yes, it was the reason. But i don't think it proves anything. As far as someone is concerned on the footage there is a box with a couple of items inside, but where it's goes from  there can't be shown or proved. This could be another box for another customer, you can't see the shipping label or all the items inside, to compare them with the invoice.

Timestamps are recorded with every order placed on the conveyor belt, and then matched with the footage taken by the overhead cameras on the packing bench.

The evidence Is the association between both records.

i filed a claim with PP and now i am waiting for their decision. Anyway, i was buying these stuff for a friend so regardless of the outcome i have nothing to lose.

Given It's the busiest time of year, PayPal may not bother Investigating the matter.

Please reply when you receive their response.

[db8803]

i filed a claim with PP and now i am waiting for their decision. Anyway, i was buying these stuff for a friend so regardless of the outcome i have nothing to lose.

Given It's the busiest time of year, PayPal may not bother Investigating the matter.

Please reply when you receive their response.

thank you for your reply it is much appreciated

[mothered]

The only information provided by the seller to PP so far is the tracking id. At least i don't see anything else when i review the case

A lot happens behind the scenes that's unbeknownst to the account holder.

Hopefully there's no mention of their camera footage.

[soulracc]

I once tried to DNA a company that wouldn't cancel an order. I gave them plenty of notice to cancel my order within a timely manner and I used PP to try and dispute it with DNA.
PP threw away my DNA claim when the company showed the tracking information showing delivered. I was pretty pissed so I had to call my bank and used them to dispute it lol.
I rarely do chargebacks but screw PP. Not that it relates to this but I just wanted to share my experience with PP disputes.

[mothered]

I once tried to DNA a company that wouldn't cancel an order. I gave them plenty of notice to cancel my order within a timely manner and I used PP to try and dispute it with DNA.
PP threw away my DNA claim when the company showed the tracking information showing delivered. I was pretty pissed so I had to call my bank and used them to dispute it lol.
I rarely do chargebacks but screw PP. Not that it relates to this but I just wanted to share my experience with PP disputes.

Not that it relates to this but I just wanted to share my experience with PP disputes.

And rightly so.

As SE'ers, the more Information we have to work with, the greater the chance of a successful outcome.